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Patient Rights & Responsibilities

Benefit Health System wants to ensure understanding and communication between patients and staff. That’s why we created patient rights and responsibilities – to illustrate our dedication to delivering the best care at all times. Please be sure to speak up if you have questions or concerns, or don’t understand something about your care.

Patient Rights

  • Access to Care: You have the right to receive impartial medical treatment regardless of race creed, religion, sex, national origin, disability, payment sources or communicable disease.
  • Information: You have the right to access, inspect and receive copies of your health information in a reasonable time frame.
  • Privacy: You have the right to expect that any discuss involving your case will be conducted discreetly and care will be delivered with reasonable privacy.
  • Safety: You have the right to receive care in a safe setting, free from abuse or harassment and participate in all decisions about your treatment.
  • Ethics: You have the right to access pastoral care and spiritual services and to receive sensitivity regarding issues related to care at the end of life.

Patient Responsibilities

A patient has the responsibility to:

  • Provide – to the best of his/her knowledge – accurate and complete information about complaints, past illnesses, hospitalizations and medications.
  • Report unexpected changes in his/her condition.
  • Make known whether he/she clearly comprehends a contemplated course of action and what is expected of him/her.
  • Follow the treatment plan recommended by the practitioner primarily responsible for his/her care.
  • To assure that the financial obligations of his/her health care are fulfilled as promptly as possible.
  • Follow Benefit Health System rules and regulations.
  • Ask about follow-up care and make sure he/she understands discharge instructions before leaving Benefit Health System.

If you or someone you love isn’t happy with our service, please report your concerns. You can contact a Patient Representative at 319.221.1667 to begin the process of documenting the concern.  You may also contact the Patient Representative if you have any questions about your rights or responsibilities.

Symptom Checker

Feeling under the weather?

Use our interactive symptom checker to evaluate your symptoms and determine appropriate action or treatment.